Privacy Policy for Willoughby 7 Day Medical Centre
Last Updated: 2/09/2024
At Willoughby 7 Day Medical Centre, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information that is necessary for us to provide you with high-quality medical services. The types of personal information we may collect include:
- Name, address, and contact details
- Date of birth and gender
- Medicare number, health insurance details, and billing information
- Medical history, treatment plans, and any other relevant health information
- Emergency contact details
2. Use of Personal Information
Your personal information is used for purposes including:
- Providing medical consultations and treatments
- Maintaining accurate medical records
- Processing payments and Medicare claims
- Communicating with you regarding your healthcare
- Complying with legal and regulatory requirements
- Improving our services and ensuring the safety and quality of care
3. Disclosure of Personal Information
We may share your personal information with:
- Other healthcare providers involved in your care (e.g., specialists, pathology labs)
- Medicare and other government agencies as required by law
- Your health insurance provider for billing purposes
- Third-party service providers who assist us with our operations (e.g., IT support, medical record management)
- Anyone you have authorized to receive your personal information
We will not disclose your personal information to any third parties for marketing purposes without your consent.
4. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. This includes:
- Secure storage of physical records
- Use of encrypted electronic medical records systems
- Regular staff training on privacy and confidentiality
- Restricted access to personal information based on role and responsibility
5. Accessing and Correcting Your Personal Information
You have the right to access and correct the personal information we hold about you. To request access or to correct your information, please contact us in writing. We may ask you to verify your identity before processing your request.
6. Complaints and Concerns
If you have any concerns or complaints regarding your privacy or the handling of your personal information, please contact our Privacy Officer at reception@w7day.com.au. We take all complaints seriously and will respond to your concerns promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Willoughby 7 Day Medical Centre
reception@w7day.com.au
